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Utilities

Waste Hauling
Residential Waste Hauling
The City entered into a franchise agreement with Lakeshore Recycling Systems (LRS) for the provision of refuse, recycling and compost collection to all single-family residences on January 1, 2016.

More information regarding Residential Services offered by Lakeshore Recycling Systems.


Commercial & Multi-Unit Waste Hauling
The City entered into a franchise agreement with Lakeshore Recycling Systems (LRS) for the provision of refuse, recycling and food scrap compost collection to all commercial and multi-unit dwellings within the City on January 1, 2016.

More information regarding Commercial Services offered by Lakeshore Recycling Systems.

Water Service and Usage
The City of Highland Park provides water service to its residents and businesses, managing more than 10,000 water accounts. Beginning in 2014, the City embarked on a multiyear project to upgrade the water meter reading system from a manual read process to a fixed-base automated meter reading system. Meters are read through a series of data collectors placed strategically throughout the City and then imported into the Finance Department water billing system.

More information regarding water service and billing.

Electricity Providers
ComEd
Commonwealth Edison (ComEd) is one of the electricity providers for the City of Highland Park. They own and maintain the electricity infrastructure and billing distribution system. 
  • ComEd can be reached at 800.334.7661
  • For more information, please visit ComEd's website
  • Access ComEd's Outage Tool here
Cable Providers
Comcast
The City has an agreement with Comcast which allows all Highland Park residents to have the opportunity to access basic cable services. The agreement also allows for the City to have two community cable access channels, 10 and 19. However, Comcast's operations and customer service standards are regulated through the State of Illinois Attorney General's Office. 
  • Comcast residential local service can be reached at 866.594.1234
  • Comcast national residential service can be reached at 800.266.2278
  • Comcast business service can be reached at 800.391.3000
  • For more information about Comcast or to access your account information, please visit their company website
  • Information on your rights under the Cable & Video Customer Protection Law can be accessed here
AT&T
Some areas of Highland Park are serviced by AT&T. They are held to the same operations and customer service standards as Comcast.
  • AT&T can be reached at *800.225.5288 (*see below for line repair information).
  • For more information about AT&T, please visit their company website
  • Information on your rights under the Cable & Video Customer Protection Law can be accessed here

For downed or obstructed lines, contract AT&T at 800.288.2020 for drooping wires, downed lines, or AT&T equipment in a yard or on the street.

  • If you have AT&T service, provide your account info and say, “Line is down.”
  • If you don’t have AT&T service, say "No account." When asked if you want to order new service, say "No." Then, to let AT&T know why you're calling, say “Line is down.”  

Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.

Report issues with unburied cables or exposed wires to AT&T at:  800.288.2020.

To check an issue already reported, contract AT&T’s Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET.  This number is just for unburied ground cables.

Natural Gas Providers

North Shore Gas
The North Shore Gas public utility company services the Highland Park area. The operations of North Shore Gas are regulated by the Illinois Commerce Commission (ICC). 
  • North Shore Gas can be reached at 866.556.6001
  • For more information about North Shore Gas, please visit their company website
  • For more information on the Illinois Commerce Commission click here
Alternative Gas Suppliers
The Illinois Commerce Commission provides a list of potential alternative natural gas suppliers that residents may opt-in to choose from depending on the location of their home.
  • To access the alternative gas suppliers list from the ICC click here