Click here to view FAQs regarding vaccination.
Do you have a question that's not on our list? City staff are responding to calls and voicemails at 847.926.1000 and emails at firstname.lastname@example.org.
Last updated April 14, 2021.
What actions has the City taken so far?
The list below is not exhaustive. For the most up-to-date listing of current COVID-19 mitigations in effect for the State of Illinois, Region 9, and the City, click here.
- Closed the Highland Park Senior Center and canceled Senior Center programming until further notice (March 11, 2020)
- Canceled all non-essential public meetings (March 11, 2020)
- Closed the Highland Park Public Library (March 12, 2020)
- Closed all municipal buildings to the public (March 16, 2020)
- Issued a Declaration of Emergency (March 14, 2020)
- Issued an Emergency Order directing closure of health clubs, recreational clubs, and motion picture/live performance theaters (March 17, 2020)
- Suspended all walk-in administrative services (March 18, 2020)
- Suspended the Senior Connector Bus (March 24, 2020)
- Closed all Metra station buildings (March 27, 2020)
- Limited visitors to multi-family buildings (March 31, 2020)
- Implemented new procedures to host virtual meetings (April 6, 2020)
- Approved financial relief for commercial tenants in City-owned property (April 6, 2020)
- Required the use of face coverings in public, effective April 20, 2020 (April 17, 2020)
- Implemented a Supplemental Order to permit golf during the extended Stay-at-Home Order (April 30, 2020)
- Canceled the Fourth of July Events (May 5, 2020)
- Issued a Supplemental Order permitting the playing of outdoor tennis and other racquet sports during the extended Stay-at-Home Order (May 14, 2020)
- Reopened the Recycling Center with COVID-19 safety precautions (May 26, 2020)
- Implemented cost-free applications for temporary outdoor use permits allowing outdoor dining, retail, and fitness classes on the City's right-of-way beginning in Phase 3 (May 29, 2020)
- Issued travel recommendations for travelers returning home from "hot spot" states (July 21, 2020)
- Reopened the Medical Equipment Loan Closet with COVID-19 safety precautions in place (August 6, 2020)
- Launched new business assistance grant program for restaurants & retailers (October 27, 2020)
- Limited gathering sizes to 10 and closed indoor workout facilities (November 17, 2020)
- Waived and/or deferred 2021 business fees (November 23, 2020)
Where can I find COVID-19 vaccine information?
The Lake County Health Department is coordinating vaccine distribution efforts for our area. Lake County residents may now register on the Lake County AllVax Portal to be notified when a COVID-19 vaccine is available to them. Registering online is easy and secure at allvax.lakecohealth.org. Residents may also register over the phone by calling the Lake County Health Department at 847.377.8130.
Click here for more information.
I live out of state. How can I register my parents for the COVID-19 vaccine?
There are several ways to register for the vaccine:
- If your parent is a NorthShore University HealthSystem patient, they will be notified through NorthShore Connect when it is time to schedule an appointment. Follow these steps to make sure their account is set up to receive notifications.
- Right now, NorthShore is only scheduling vaccinations for its current patients. If your parent is not a NorthShore University HealthSystem patient, NorthShore is collecting contact information for those who would like to be vaccinated once the vaccination program expands. Click here to register to be notified by NorthShore when you can schedule an appointment.
- Register with the Lake County Health Department at the AllVax Portal. When it is time to schedule an appointment, the Lake County Health Department will contact you at the email address provided. Visit allvax.lakecohealth.org to register.
- Check for appointments with local pharmacies as they become available:
What actions can I take to protect myself and my family?
- Wear a face covering over your nose and mouth when in a public setting
- Watch your distance and stay 6 ft. from others who are not in your household
- Wash your hands or use an alcohol-based hand-sanitizer.
All Illinoisans are urged to wear face coverings to prevent the spread of COVID-19. Face coverings should cover the nose and mouth. Individuals ages 2 and older should wear a face covering in all indoor public spaces and in outdoor public spaces when a distance of 6' from others cannot be maintained.
The Illinois Department of Public Health also strongly recommends social distancing to reduce the spread of illness. This graphic from IDPH illustrates ways to prevent illness.
This simulation from the New York Times illustrates why social distancing is so important to reducing the spread of COVID-19.
Here are additional social distancing strategies to reduce the spread of disease:
- Stay home as much as possible. COVID-19 is highly contagious and there is clear evidence of community spread throughout Lake County. Staying home saves lives.
- Only leave your home for essential services, like grocery or pharmacy shopping and healthcare needs.
- Avoid touching the face, especially the eyes, nose, and mouth.
- Wash hands frequently and thoroughly, using soap and water for at least twenty seconds.
- When you must leave your home, practice good “social distancing” by keeping a six-foot distance from individuals outside your household.
- Wear a fabric face covering to protect yourself and others when you must leave your home.
- Enjoy fresh air through an open window or in your backyard.
- Use technology to engage with friends and family via videoconferencing or phone.
What symptoms should I watch out for? What should I do if I observe any of these symptoms?
If you observe any of the following symptoms, call your healthcare provider. They will ask questions and provide next steps for treatment. Your healthcare provider can answer any personal medical questions, and the Illinois Department of Public Health answers questions about COVID-19 at email@example.com. Residents may also contact Highland Park Hospital at 847.432.5849 or visit www.northshoreconnect.org.
NorthShore University HealthSystem asks residents experiencing the symptoms below to please contact the community health hotline at 847.432.5849 or begin an E-Visit through NorthShoreConnect.
Symptoms of COVID-19:
- Loss or decrease in sense of smell
- Loss or decrease in sense of taste
- Fever (temperature of 100 or higher)
- Runny nose
- Sore throat
- Shortness of breath
- Flu-like body aches
If you are calling for emergency assistance please inform the dispatcher of any of the above symptoms.
Why is the City urging residents returning from hot spots to self-quarantine?
Following recommendations from the Lake County Health Department and related information from Chicago and most of Cook County, on July 21, 2020 the City urged travelers returning home from states experiencing widespread community transmission of COVID-19 to self-quarantine for 14 days.
Like the Lake County Health Department, the Illinois Department of Public Health continues to urge all Illinoisans to avoid non-essential travel.
More information is available here.
Where can I find information about COVID-19 testing?
The City issued the below Q&A via eNews on September 1, 2020:
Where can I find information about the FDA hand sanitizer recall?
Methanol, known as wood alcohol, is a substance that can be toxic when absorbed through the skin and life-threatening if ingested. Individuals who may have been exposed to methanol via hand sanitizer should seek medical care if experiencing symptoms such as nausea, vomiting, headache, blurred vision, and others.
1-propanol, not to be confused with 2-propanol/isopropanol/isopropyl alcohol can be toxic and life-threatening when ingested. Skin or eye exposure to 1-propanol can result in irritation, and rare cases of allergic skin reactions have been reported. Consumers who have been exposed to hand sanitizer containing 1-propanol and are experiencing symptoms such as confusion, decreased consciousness, and slowed pulse and breathing should seek immediate care for treatment of toxic effects of 1-propanol poisoning.
What are good sources of information about COVID-19?
Lake County Health Department
The Lake County Health Department is coordinating county-wide response and offers a wealth of information on its dedicated COVID-19 website. Resources available from the LCHD include:
- Informational videos, including PSAs, Q&A with Dr. Sana Ahmed, and messages from Lake County leaders
- News and daily case counts, updated daily
- County-wide statistics dashboard, updated daily
Illinois Department of Public Health
New: Illinois Department of Public Health State-wide Dashboard
On Monday, April 6, the Illinois Department of Public Health (IDPH) launched a new, statewide COVID-19 statistics dashboard. The dashboard includes a wealth of data on the spread of COVID-19 throughout the state. Demographic data includes age, race, and gender, and the dashboard reports on both confirmed cases and deaths. The data can be sorted by county or zip code, and will be updated daily.
State of Illinois: coronavirus.illinois.gov
Centers for Disease Control and Prevention: cdc.gov/coronavirus
Where can I find information about Restore Illinois, Governor Pritzker's plan to reopen the Illinois economy?
Restore Illinois is a five-phase plan designed to navigate the coronavirus pandemic and reopen the statewide economy, including business, education, and recreation. "Restore Illinois" prioritizes saving lives and livelihoods through a safe reopening of the state's regions; the City of Highland Park is in the northeast region. This approach will allow the Illinois Department of Public Health to make a recommendation as to the reopening of a particular region based on its reported metrics. The IDPH is tracking this data by region on its website. More information about the plan is accessible at coronavirus.illinois.gov and an FAQ is available from the IDPH. The City has also prepared a Restore Illinois FAQ.
July 15, 2020: Office of the Governor and IDPH release COVID-19 Mitigation Plan (News Release; Plan). The Plan addresses strategies that may be implemented to control an outbreak or surge in cases of COVID-19.
June 22, 2020: State of Illinois Issues Phase 4 Guidelines for Reopening. An overview of changes from Phase 3 has also been released. All regions of the State are on track to enter Phase 4 on Friday, June 26, 2020. More information will shared as it becomes available.
The data-driven plan was developed in consultation with the Illinois Department of Public Health, stakeholders from a variety of sectors, and elected officials and leaders from different regions of the state. The plan identifies five phases of the coronavirus pandemic, divides the state into four regions, and specifies benchmarks related to cases and healthcare capacity, testing, and tracing that each region must meet in order to progress to the next phase. The full Restore Illinois plan provides specific criteria for progress and describes scenarios that could cause a particular region to take a step back, such as a significant outbreak that threatens a region's overall health.
The plan will be reviewed and updated as necessary in response to ongoing analysis of public health data and new scientific developments.
What is contact tracing?
Contract tracing has been identified as a key strategy in tracking and controlling the spread of COVID-19. Contact tracing asks individuals with a confirmed COVID-19 diagnosis to try to identify, as best as they can, where they may have traveled, and who they may have encountered before they were diagnosed. Local health departments then follow up with those businesses and individuals to advise them of a potential COVID-19 exposure.
The following video from the Lake County Health Department provides more information about contact tracing:
Where can I find information about COVID-19 scams?
- Contact Tracing impostor scams, in which an individual poses as a contact tracer in an attempt to gain personal information, such as bank account details or Social Security numbers. Contact tracing is an important tool to track and prevent the spread of COVID-19, and relies on trained workers contacting individuals who have been tested positive for COVID-19 in an effort to determine if any other individuals were inadvertently exposed. Contact tracers will never ask for payment, credit or banking information, Social Security numbers, immigration status, or other personal information.
- Fraudulent offers of vaccinations or at-home test kits. Currently, there is no vaccine for COVID-19, and most test kits have not been approved by the FDA. To be tested for COVID-19, contact your medical provider or visit an IDPH testing facility.
- Fraudulent offers of COVID-19 antibody testing. The FBI recommends contacting your medical provider for COVID-19 antibody testing.
- Fraudulent unemployment claims using stolen identities. Many individuals may not realize their information has been stolen until they attempt to register unemployment claims, or a notice is made to their employer. The FBI encourages individuals to review bank statements and credit or debit card transactions for suspicious activity. If you receive a debit card or unemployment insurance letter and did not apply for benefits, please report this activity to the Illinois Department of Employment Security.
- Scammers posing as government officials, such as the IRS or the Illinois Housing Development Authority (IHDA). IHDA reports that it has identified new scams targeting applicants of the Emergency Rental or Mortgage Assistance Programs; scammers may try to obtain personal information or request a fee to apply for this emergency assistance. IHDA will not contact applicants seeking personal information, and applications are free.
Where can I find information from Highland Park Hospital?
Find the most updated information from NorthShore University HealthSystem on their website, including an FAQ, readiness plans, and information about donations.
Highland Park Hospital is providing weekly updates in the City's COVID-19 eNews, issued weekly on Tuesdays. Click here to sign up for these updates.
NorthShore University HealthSystem posts regularly to Facebook.
Highland Park High School student Stephen Knobel recorded an interview regarding coronavirus with Dr. James Castle MD, a neurologist with North Shore University Health System and a mentor in the City's Career Exploration Program.
Where can I find information about the impact of tobacco and smoking on COVID-19?
According to the Lake County Health Department, individuals who smoke are more likely to have severe symptoms of COVID-19. In addition, the exhalation of secondhand smoke from cigarettes and e-cigarette aerosol can transmit the COVID-19 virus farther than usual. Click here to learn more.
Where can I find information for small business owners?
The City’s Office of Business Development is working to provide regular updates to our business community, understanding the great sacrifices business owners and employees are making to support city- and statewide measures to protect public health. Visit this page for the latest information for business owners.
To receive these updates in your inbox, please sign up for our Business Development eNews.
Where can I find information about grocery or restaurant delivery?
The City has created a new, interactive map of Highland Park restaurants which provides updated information about local restaurants that are open for outdoor dining, carryout, curbside pickup, and delivery at this time.
How can seniors access transportation for errands, vaccination, and appointments?
Where can I find information about economic relief for individuals, families, or businesses?
The Office of Senator Dick Durbin has prepared an overview of the coronavirus stimulus package known as the CARES Act, as well as a topical FAQ. Highlights of the relief package include a number of loan and grant programs to assist small businesses in covering payroll and paid sick and family leave, to support business owners in retaining employees. Relief for families includes an expansion of unemployment insurance eligibility, namely an increase in benefits and emergency paid sick leave for employees who are quarantined or caring for a loved one, including children. It also provides for direct cash payments to individuals and families according to income.
Community Partners for Affordable Housing (CPAH) has prepared an overview of financial relief and other resources, including mortgage assistance, unemployment compensation, paid sick and family leave, student loan relief, and more. CPAH staff continue to provide phone consultations and free classes via Zoom.
The City's Office of Business Development is regularly sharing information for business owners, including opportunities for financial relief, best practices, and webinars.
Where can I find information about filing for unemployment assistance?
Where can seniors find information about benefit programs to assist with medication, healthcare costs, or other services?
Who can I contact if I feel unsafe in my home?
Guidance from public health officials is clear that staying home is the best way to prevent the spread of illness. If you or someone you know is living in danger or in an abusive environment, help is available.
North Suburban Legal Aid Clinic is accepting phone consultations to provide free, confidential assistance, particularly to victims of domestic violence by calling 847.737.4042. Download and share flyers about NS Legal Aid Clinic services in English and Spanish to spread the word.
Help is also available for survivors of sexual assault via RAINN National Sexual Assault Hotline at 800.656.4673.
Who can I contact if I feel lonely, depressed, or in crisis?
If you or someone you know is feeling stressed, anxious, or in crisis - you are not alone, and help is available.
Confidential crisis support is always available via:
- National Suicide Prevention Lifeline: 800.273.8255; chat at suicidepreventionlifeline.org
- Substance Abuse Mental Health Services Administration Disaster Distress Helpline: 800.985.5990; text TalkWithUs to 66746
- Crisis Text Line: text TALK to 741-741
- In an emergency, always dial 911
Referrals for Lake County-based social services:
- 211 Lake County: call 211; text zip code to 898211; visit 211lakecounty.org
For more health and wellness resources, visit https://www.cityhpil.com/resident/covid-19/mental_health_and_wellness.php
Are parks and playgrounds open?
Many Park District of Highland Park outdoor facilities have been reopened, with new guidelines in place. The Park District is maintaining a status listing for all facilities.
Please be sure to familiarize yourself with any guidelines, restrictions, or operational changes that have been implemented to allow everyone to safely enjoy our beautiful outdoor spaces.
What steps has the City taken to ensure water quality?
Maintaining the safety of the City's water supply is one of our highest priorities. The World Health Organization, the US Centers for Disease Control and Prevention, and the United States Environmental Protection Agency have all stated there is no evidence that the COVID-19 virus survives the municipal drinking water purification process. The Highland Park Water Plant's state-of-the-art facilities and procedures ensure the continued high quality and safety of the City's tap water.
The Highland Park Water Plant's membrane ultrafiltration system removes particles as small as 1/10 micron. Following filtration, our Lake Michigan tap water is disinfected with chlorine.
Throughout the treatment process, water quality is monitored continuously by automated instrumentation and organism removal is verified daily in our certified laboratory. Virus removal is calculated daily to ensure a minimum removal of 99.99%.
Annually, the City publishes a comprehensive water quality report, the 'Consumer Confidence Report,' or CCR, which is currently available on our website.
How is the City communicating with residents? How frequently?
For the latest news from the City, follow us on Facebook and sign up for our e-newsletter. eNews is sent on Tuesday and Friday afternoons, and as needed throughout the week.
For emergency alerts, please sign up for Smart911. Smart911 provides emergency responders with important information about you and any household members during an emergency. Sign up today by downloading the app or visiting www.smart911.com. All information is confidential.
Are residents required to wear face masks or face coverings?
Statewide guidelines require all individuals ages 2+ to wear a face covering in public indoor spaces, as well as outdoors when a six foot distance from others cannot be maintained. Detailed information about wearing a face covering is available here.
The City issued the following information via eNews:
- All individuals over the age of 2 who can medically tolerate a face covering should wear one in a public place when unable to maintain a safe distance (6 ft.) from others.
- Face coverings should always cover the nose and mouth.
- Face coverings should always be worn in indoor public settings such as stores or medical offices.
- Face coverings should be worn in outdoor public settings if a 6 ft. distance from others cannot be maintained.
- Face coverings may be removed when dining indoors or outdoors at a restaurant. When not eating or drinking, face coverings should be worn, including when interacting with servers or other employees.
- Face coverings should be worn when picking up carryout or drive-through orders.
- Face coverings should be worn when working or shopping, for the protection of coworkers, employees, and shoppers.
- Face coverings should be worn while exercising indoors at a gym or fitness studio. Personal trainers working one-on-one with a client should also wear a face covering. (Tier 3 mitigations)
- At home with members of your household, unless someone is ill
- While exercising (walking, running, etc.)
- Mowing the lawn, yard cleanup, gardening, driveway car washing, and other outdoor activities on your property.
The CDC has prepared a guide for wearing face coverings, and the City has also created a flyer with information from the CDC and World Health Organization.
The Illinois Department of Public Health has shared a social story regarding face coverings from Hands and Voices, an organization advocating for the needs of Deaf and hard-of-hearing adults and children. The story uses real pictures and simple language to help children understand why it is important to wear face coverings. Please note that the story uses the term "face masks," because it is simpler and more accessible for children.
As a reminder, healthcare workers and first responders can only use medical-grade masks. There is no need for members of the public to wear N95 or surgical masks. If you have a supply of N95 or surgical masks and are willing to donate them to healthcare workers, click here to learn more .
Where can I find information/patterns to make my own face covering?
Click here for more information about wearing and making face coverings.
There are many patterns available:
How can I donate face coverings or medical-grade masks to the City?
Donations of fabric face coverings for residents of the City's senior living facilities would be welcome. Completed face coverings may be donated in the City's Payment Drop Box, available 24 hours a day, 7 days a week, in the Hazel Street Parking Lot adjacent to City Hall, or left at the front entrance of City Hall during normal business hours.
If you would like to donate medical-grade masks for the City's first responders, please click here for more information.