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June 1, 2021: City Hall walk-in hours are 8 AM - 5 PM Tuesday - Friday. Appointments on Mondays may be available upon request. Please call 847.926.1034 or email inquiries to and the Deputy City Clerk will assist you as soon as possible.

Online Payment Services for Permits, Plans & Licenses
The online portal allows users to pay City invoices, submit applications for permits, plans and licenses for services, and access information related to your project or business.

Existing City of Highland Self Service Portal Users
The City’s Permits, Plans and Licensing online portal was recently updated to provide a better experience for users.  If you had login credentials prior to March 9, 2024, you will need to re-register using the email-address/user-id used in the previous system.  This can be done by following the instructions linked here.

*Please note the text message feature associated with your login is currently unavailable.

New Self Service Portal Users
View the user guide to register as a user for the City’s online portal. For licensing, if you do not see any information regarding your business, please contact City staff at to connect your online account to your business.

For questions regarding business licensing, please contact the City Manager’s Office at or 847.926.1000.

The City Clerk is responsible for the issuing of the following licenses: